At Victor Company USA, we take pride in our products and customer satisfaction is our top priority. If you have a problem with any Victor Company product, reach out to us and we will do our best to get the issue corrected. If you would like to return an unopened product in sellable condition, we will refund 100% of the cost of the product. If the return has been opened and needs to be repackaged, there will be a 20% restocking fee. Damaged products are not returnable.